CONTIGUOUS UNITED STATES

Maelstrom uses UPS standard service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–2 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.

Shipping

  • 1.Depending on volume, most orders received before 12:00pm PST (or 3:00pm EST) are usually shipped the same day they are received (except for weekends).

  • 2.You will receive a tracking number once your order has been fulfilled and a shipment label is generated. Note, it may take up to 24 hours for your tracking information to update after it is picked up and scanned by the courier.

  • 3.Operational delays with our warehouse and courier may cause delays in shipment processing and delivery times. We are working at full speed around the clock and we promise that it will be worth the wait once you receive your order.

The following shipping options are available but may vary by product or location. Please note: customized products are not eligible for expedited shipping or free Standard shipping to AK, HI, PO Boxes, or APO/FPO addresses.

Standard

  • Free shipping

Express

  • Contiguous U.S. orders selecting Express service at checkout——1-2 business days $30

Returns

Our Return / Refund policy lasts 30 days from the date of purchase, not the date of first use of the product. If 30 days have elapsed since your purchase, we are unable to offer a refund or exchange.To be eligible for a return:

  • 1.Your item must be purchased from maelstromdirect.com within 30 days of your return request.

  • 2.Your item must be unused and in the same condition that you received it.

  • 3.It must also be in the original packaging (all product tags need to be attached).