🛍️ Orders & Payments
How long does it take to ship my order?
We typically ship within 1–2 business days after your order is confirmed. During holidays or promotional periods, processing times may be slightly longer.
Can I modify or cancel my order?
Please contact us within 12 hours of placing your order. If the order hasn’t shipped yet, we’ll do our best to assist. Orders that have already been dispatched cannot be modified or canceled.
Why was my payment declined?
Please double-check your card details, available balance, and that your billing address matches. If the issue continues, contact your payment provider.
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more.
Will I receive a confirmation email after placing my order?
Yes, you will receive an order confirmation email immediately after your purchase, and another email when your item is shipped.
🚚 Shipping & Delivery
Do you offer free shipping?
Yes, we offer free standard shipping within the continental U.S. for most products.
How long does shipping take?
Standard shipping typically takes 3–7 business days. Expedited shipping options are also available at checkout.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we can ship to most P.O. boxes and APO/FPO addresses via USPS.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, we may be able to update the address. Please contact us as soon as possible.
What happens if my order is marked as delivered but I didn’t receive it?
Please check with neighbors or your local carrier. If it’s still missing, contact us and we’ll help resolve the issue.
🎒 Product Information
Are your backpacks waterproof or water-resistant?
Most Maelstrom backpacks are made of water-resistant materials. For full waterproof protection, please refer to specific product details.
Are your bags suitable for air travel?
Yes! Many of our backpacks and totes are designed to fit within airline carry-on size limits.
Do you offer backpacks with laptop compartments?
Yes, several of our backpacks feature padded laptop compartments that fit devices up to 15.6 inches.
Do your cooler bags really keep items cold?
Yes! Our cooler bags use insulated lining and leakproof design to keep food and drinks cold for hours.
Are your bags machine washable?
We recommend hand washing only with mild soap and air drying to preserve the integrity and waterproof features of the fabric.
💬 Returns & Warranty
What is your return policy?
You can return unused items within 30 days of delivery. Items must be in original condition and packaging.
How do I start a return?
Please contact our support team with your order number and reason for return. We’ll guide you through the process.
Do you offer exchanges?
Yes, we can offer exchanges for size, color, or if you received a defective product.
What is covered under your warranty?
Our 2-year limited warranty covers manufacturing defects such as broken zippers, stitching issues, or faulty materials.
How long does it take to process a refund?
Once we receive your return and inspect it, refunds are processed within 5–7 business days to your original payment method.
🤝 Custom Orders & Collaborations
Can I place a bulk order for an event or company?
Yes! We offer bulk pricing for orders of 100+ units. Please contact us for details and a custom quote.
Do you offer logo printing or custom branding?
Yes, we provide logo printing and embroidery for custom orders with a minimum quantity of 500 units.
How long do custom orders take to produce and ship?
Production time for custom orders is typically 20–45 business days, depending on the order size and customization complexity.
Do you work with influencers or content creators?
Absolutely! We're always open to partnerships. Fill out the influencer application form on our "Partner With Us" page.
How can I become a distributor or retail partner?
Please reach out via our Business Inquiry Form. Our team will get back to you within 1–2 business days to discuss the opportunity.